Shipping and Returns
— SHIPPING POLICY —
Please note during this time we are only shipping within the UK.
We offer free delivery on orders of £50 and above. Otherwise, UK shipping costs £1.99 (delivery time is 3-5 business days).
We expect to resume to worldwide shipping in the near future.
Please note, we are not responsible for any items lost or damaged in transit.
— RETURN POLICY —
We hope you love your order. However, if your purchase is not exactly what you were looking for, you have 14 days from receipt of your order to get in touch with us at firstname.lastname@example.org with your order number to arrange a return.
Please note that all earrings and face masks are final sale, unless faulty, and cannot be returned.
To be eligible for a refund, we must receive the goods within 30 days from receipt of your order and the goods must be in their original condition, unworn with all labels attached, alongside our branded jewellery pouch where applicable.
Unfortunately we are unable to offer a free returns service at this time but we advise all items are returned via recorded delivery, as we cannot be held responsible for any items lost or damaged in transit. Please keep your postage receipt for reference and note we cannot refund any shipping costs or taxes/duties incurred.
We aim to process returns within 5 working days and will refund to the original payment method. Once your refund has been processed you will receive a notification email confirming our receipt. Refunds can take up to 10 working days to reach your account as this is processed by your bank and/or payment provider.
For international returns, Arke & Iris is not responsible for paying customs duties/taxes upon return, as this must be paid by the customer. Any charges that haven't been paid will be deducted from the overall returned amount.